How may we assist you?

We are a small team and requests are answered on a reasonable-endeavours basis, ordinarily within a few working days. No guaranteed response time is offered. Matters concerning safety or security are prioritised above all others.

Please use the appeal form above. Every automated moderation action is recorded with the reasoning and evidence that produced it, which allows us to establish precisely what occurred and reverse the decision where it was incorrect. Include your handle or user identifier and the approximate time of the action.

Use Check status with the reference from your confirmation (it looks like T-9F3A2C) and the email you used. No account needed.

Please submit a request selecting the relevant product and the Account category. Where payment is involved, card details are handled by our payment processor and are never seen or stored by us. The applicable terms are set out in the Service Terms.

Yes. Please submit a request under the Feature request category, describing the problem you are seeking to solve rather than only the proposed feature, as this allows us to address the underlying need.

Your request is delivered to our own mail and support systems, running on infrastructure we operate. Please do not include passwords or full payment card numbers; we will never request them. If a matter is sensitive, say so and a secure means of correspondence will be arranged.

That is entirely acceptable. You may write to us at [email protected]. Submitted requests are easier for us to track, but electronic mail is equally acceptable.